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Digitise to Decarbonise!
Author: Zef Fugaz. Originally published Jan 2023 by Tally Group. View the original post. How to help your customers take climate action with a click. At Tally Digital, our mission is to ‘create customer experiences with good energy’. ‘Good energy’ for customers comes from the gift of knowledge, being empowered to make informed choices and…
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Zef’s Management Ethos
Now that I have over seven years experience leading and managing Design/UX teams, I’m clear on what works and what doesn’t. I’ve never been a “command and control” manager – the type who is authoritative and decisive and usually has their team living in fear. My approach in recent years has been to be the quiet one working diligently behind…
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Feedback from Power to the People
Apologies to my regular subscribers – I’m not keeping pace with my goal of two blogs a week. Part of the reason is the return of my dj turntables (I sold them in 1999 – now they’re back!), gathering and stacking firewood for the winter (which we’re told is “still coming”), and my work at…
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Good News Zealand
I’m going a little off topic from ‘User Experience in IT’ this week to user experiences of a different sort… It has been an interesting week for New Zealand with a plethora of "good news" stories. Beating is for Eggs First of all the so called "anti-smacking bill" (a far more accurate term would have…
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Reflections on Power to the People
Today I co-presented a full day workshop at GOVIS 2007 here in Wellington. I didn’t think I’d make it having spent the last few days in bed with an aggressive case of bacterial sinutus. Over the weekend I’d taken nasty antibiotics (for the first time in living memory), and was feeling a tad strange… My…
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stuck in a reality distortion field
If you haven’t heard from me in recent weeks it’s because I’m stupidly busy, and when I get extra busy I often end up in a strange ‘reality distortion field’ where the busier I get the more I suddenly decide to take on. I don’t know if this is a sign of abject stupidity or…
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Helping Airlines Cope with Children
Qantas and Air New Zealand could greatly improve their online booking process when it comes to children who need to fly unaccompanied. There’s many reasons why children need to fly alone. Their parents might live in two different cities; a child might be going to spend the holidays with their grandparents; a child might be…
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Make Qantas Smarter (and win!)
Qantas have a ‘thick’ online booking system. This came to light when I read an article in The Dominion Post this morning, which reads: A mother says she will never fly Qantas again after her two unaccompanied children were bumped off an overloaded Wellington to Sydney flight and sent to Auckland instead. And here’s the…
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