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Digitise to Decarbonise!
Author: Zef Fugaz. Originally published Jan 2023 by Tally Group. View the original post. How to help your customers take climate action with a click. At Tally Digital, our mission is to ‘create customer experiences with good energy’. ‘Good energy’ for customers comes from the gift of knowledge, being empowered to make informed choices and…
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Zef’s Management Ethos
Now that I have over seven years experience leading and managing Design/UX teams, I’m clear on what works and what doesn’t. I’ve never been a “command and control” manager – the type who is authoritative and decisive and usually has their team living in fear. My approach in recent years has been to be the quiet one working diligently behind…
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TV3 Website Gives Me Nightmares
Just when I thought the web was actually going through a revival with usability, web standards, AJAX taking hold – and New Zealanders actually starting to churn out some pretty decent websites – TV3 had to come along and trash the party. Obviously TV3′s web designers needed a ‘What’s Hot/What’s Not’ list – so I’ve…
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Flashy Breakable Fisher & Paykel
Great news for Kiwi design – appliance maker Fisher & Paykel Appliances has joined the ranks of global brands like Bose, Playstation, Stella Artois, Blackberry, Audi and Chanel – based on a list of “CoolBrand Leaders for 2005” says an article in the NZ Herald. The articles says F&P “has long been a firm favourite…
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Insincerity Sucks
An article in the Sunday Star Times (‘Insincerely yours’, Oct 9 2005) claims that New Zealand companies “are robbing their customers, robbing their staff, and robbing themselves with an insincere approach to customer service”. The article goes on to say: The good experiences were powerful – but so were the bad ones: “Some people were…
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Hurricane Rentokil
A hand drier has just been installed at the Provoke toilets, and it’s creating chaos… …all because of a string of simple usability issues. The source of the issue (arguably) is the paper hand towel dispenser. The towels are the big chunky variety – great for absorbing moisture and muck, but they don’t collapse down…
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Down Traden
Are you paying too much when buying goods on Trade Me? All it takes to find out is a couple of Googles. Last July our juicer became redundant. That is, I was enthusiastically trying to clean out the hard-to-reach festering gungy bits of fruit pulp, and the thing just flew apart (I blame the designers…
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Thematics
My customer experience today at a ‘Theme Basics Store’ in Wellington… [ZEF] Hi, do you sell shower curtains? [TBS SHOP ASSISTANT] Yes – over there… (points) [ZEF] (looks over) They look great – can you tell me what length they are? [TBS] Hang on (finds a brochure) 180cm or 190cm – it depends – we’ve…
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